This policy is drafted in accordance with applicable Israeli law, including, among others, the Israeli Privacy Protection Law, 5741-1981 (חוק הגנת הפרטיות, תשמ״א–1981) and the Privacy Protection Regulations (Data Security), 5777-2017 (תקנות הגנת הפרטיות (אבטחת מידע), תשע״ז–2017), to the extent they apply to us. This policy supplements and forms an integral part of the Terms of Use. This policy applies to the use of the site and the service ("the Service"). This policy explains what information we collect, why, how it is used, with whom it may be shared, and what your rights are.
1) Who we are
• Business name: binata (בינתא)
• Contact: binata282@gmail.com
2) What information we collect
2.1 Information you provide to us
• Account details (for example: email, name/nickname)
• Conversation content: questions, messages, and feedback you enter into the service
• Support/contact inquiries and their content
2.2 Technical and operational information
• IP address, browser/device type, timestamps, usage logs, errors, and performance data
• Cookies/Local Storage for login, security, preferences, and operation
To the extent that measurement/analytics tools not essential to operation are activated, we will generally use them only after obtaining appropriate consent, and in accordance with the law.
2.3 Payment information
Payments are processed via PayPlus. We generally do not store full card details; we may store transaction references, a payment identifier, payment status, and amounts for record-keeping/accounting and customer-service purposes.
PayPlus and payment processors may process the payment details in accordance with their own terms and policies.
3) Is providing information mandatory?
• Providing certain details is required to open an account and/or receive paid services (for example, an email address).
• Providing payment details is required to make a purchase.
• Without essential information, we may not be able to provide the service or parts of it.
Fields not marked as required (for example, name/nickname) are generally voluntary.
4) Purposes of using the information
We use the information for:
• Providing and operating the service (responding, managing quotas, recording conversations in the account)
• Billing/payment processing/accounting and issuing receipts
• Support and customer service
• Security, fraud prevention, error monitoring, and performance improvement
• Compliance with legal requirements and official requests
• Improving the quality of the responses and the system (including quality checks, prompt refinement, and component tuning)
To the extent required, we will also use the information to enforce the Terms of Use, investigate complaints, and handle misuse of the service.
5) Review of questions and use of questions and answers for improvement (Prompt / Model Tuning)
5.1 We may review the questions and the answers generated in order to improve the service (such as accuracy, phrasing, quotations, and identifying failures).
5.2 For the purpose of improving/calibrating/tuning components, we may use the content to create internal examples, perform quality checks, and tune models/rules used to operate the service.
5.3 Data minimization: We will strive to minimize the use of identifying information where it is not needed, and to apply access controls.
6) Sharing information with third parties
We may share information, to the extent required, with:
• PayPlus and payment/processing providers for the purpose of processing payments and managing charges
• Infrastructure/hosting providers (servers, databases, logs) for the purpose of operating the site
• AI providers for the purpose of processing questions, generating answers, and tuning components (to the extent they serve us for that purpose)
• Competent authorities/legal proceedings — if required by law
We will act to protect the information through agreements and reasonable security measures with providers, to the extent possible and relevant.
Providers receive access to information only to the extent required to perform the service for us, and subject to confidentiality/security undertakings to the extent possible.
7) Transfer of information outside Israel
Some of the infrastructure/AI providers may process information outside Israel. Such a transfer will be made in accordance with the law applicable to the transfer of information from a database in Israel abroad, and by means of appropriate safeguards/undertakings as needed.
Among other things, contractual undertakings and accepted security measures may be used with relevant providers.
8) Data security
We take reasonable and accepted security measures (for example: access permissions, encryption in transit, logs, backups), taking into account the nature and scope of the information. Nevertheless, no security is absolute.
If a material security incident is discovered, we will act in accordance with legal obligations and relevant guidelines, as applicable.
9) Data retention
We will retain information for as long as it is needed for the purposes for which it was collected (operation, support, security, billing/record-keeping under law, and improvement), and afterwards we will delete it or anonymize/minimize it as needed and as possible.
Accounting information/billing documents and payment records may be retained for the periods required under tax and bookkeeping laws (at times up to about 7 years, as applicable), even if the account is closed.
10) User rights
In accordance with the law, you may contact us to request access to the information about you that we hold, and to request correction of information that is inaccurate/incomplete/out of date.
In addition, in accordance with the law and subject to limitations/retention obligations, you may also contact us to request deletion of personal information and/or deletion of your account.
We may request identifying details in order to verify the request and prevent unauthorized access.
Inquiries: binata282@gmail.com
11) Cookies
We use cookies that are essential for operation and security. Measurement/improvement cookies may also be used (if activated). You can block cookies in your browser, but parts of the service may not function properly.
To the extent that non-essential cookies/tools are activated (for example, measurement/analytics), we will generally request separate/clear consent before activating them, and preferences can be changed.
12) Minors
The service is intended primarily for adults. If a minor uses the service, the consent of a parent/guardian is required, and the responsibility for this rests with the users/guardians.
If we become aware that information was collected from a minor without appropriate consent, we will act to delete/minimize it to the extent possible and in accordance with the law.
13) Changes to this policy
We may update this policy from time to time. The update date will appear at the top of the document. For material changes, we will give reasonable advance notice.
Where needed, notice will be given by means of a notice on the site/in the service and/or to the email address associated with the account.
14) Marketing communications
14.1 When registering for the service, you may give consent to receive marketing communications from binata, including:
• Updates about new features and services
• Torah content, tips, and recommendations for using the service
• Special offers and promotions
• Surveys and feedback requests
14.2 This consent is entirely voluntary and is not a condition for using the service.
14.3 Consent may be withdrawn at any time:
• via the "unsubscribe" link at the bottom of every mailing
• by contacting us by email: binata282@gmail.com
14.4 Withdrawal of consent will take effect as soon as possible and no later than within the time prescribed by law.
14.5 Cancelling marketing communications will not affect the receipt of essential system messages required for operating your account.
14.6 Marketing communications are sent in accordance with Section 30A of the Israeli Communications Law (Telecommunications and Broadcasting), 5742-1982 (חוק התקשורת (בזק ושידורים), תשמ״ב–1982), and only to those who have given explicit consent.